04Expert Video Answers

What do you do when someone dies at home in Australia?

If an expected death occurs at home, follow the plan agreed with the person’s GP or palliative care team and contact them for guidance. If the death is unexpected, or you are unsure whether the person has died, call 000 and follow the operator’s instructions. A health professional must verify the death, and a coroner may need to investigate. A funeral director can arrange transfer once the required verification and any release requirements are met.

For related guidance, see how soon after death can a cremation take place in Australia?.

Read the video transcript

When someone passes away at home, generally they're under palliative care or a palliative care team is looking after them. So if that's the case, a palliative care nurse would generally verify a deceased passing. If death is unexpected and does occur at home, you will need to get the death verified of your loved one. So that's easily done by calling 000. Usually the police or ambulance will attend. They'll just make sure that the death is not reportable to the coroner. So sometimes if it's a sudden death, there may not be a direct cause of death known. So further investigation is required. So that's when the coroners may be involved. But generally if someone passes away they might have been unwell for some time and death has been expected, or the cause of death is somewhat determinable, a loved one may go directly into the care of a funeral director, but police or ambulance still will need to verify a passing before a funeral director can be contacted to take a loved one into care.

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