Funeral Arranger

Willed - a startup on a mission

Willed is an exciting start up making end-of-life planning simple, affordable, and accessible for all Australians. 

Having helped over 50,000 Australians write their Wills online, demand for funeral services saw us launch Willed Funerals, which is going from strength to strength her in Victoria and in other states too.

Our ethos is to provide great service and great value for money - something we do by using technology wisely but brining great interpersonal skills into every interaction. 

While families approach us in their moments of grief, we can make a world of difference in the way we enage and help them. If this ethos is one you share, you are the sort of person we want as Funeral Arranger. 

About the opportunity

Reporting to the Head of Funerals, we are seeking a dedicated, passionate and driven Funeral Arranger to assist clients looking to arrange a direct cremation or a funeral service for their loved one.

It’s all in a day’s work when you’re part of the team at Willed. On any given day you will:

  • Answer inbound calls from prospective clients with an imminent or immediate need for a direct cremation or funeral service
  • Coordinate the logistics and paperwork required for cremations
  • Work closely with families to plan and coordinate all aspects of a funeral service in greater Melbourne, informing them of the available options and ultimately implementing the plan on the day
  • Utilise and maintain our CRM

A core component of this role is achieving and exceeding sales targets by building rapport with clients quickly and by demonstrating high levels of customer service, product knowledge and credibility.

This position is full time and based in Gardenvale, Victoria.

About you

You are an excellent communicator and a team player who is ready to make this role your own and to be a true ambassador of the Willed brand.

You may have previous experience as a Funeral Arranger (however this is not required as we will provide great on-the-job training). 

You have:

  • A proactive and creative attitude to problem solving
  • Very comfortable using computers in a work setting
  • The ability to recognise and act on opportunities to develop new business in a highly competitive environment
  • The ability to prioritise and multitask in a fast paced environment
  • Competency and confidence with paperwork, process and completing digital forms, as well as a keen eye for detail
  • A sense of professionalism and compassion, a growth mindset and a can-do attitude. We are a start up so flexibility is important
  • A full unrestricted driver’s licence

What’s in it for you?

  • A generous remuneration package
  • The opportunity to work in a fast paced, growing startup environment
  • A supportive and collaborative work culture
  • Important and meaningful work, truly helping people when they need it
  • Flexible work options
  • Great location in Gardenvale, near public transport, gyms and restaurants
  • Unlimited room for growth as the company expands


How to apply

If you are looking for a rewarding career, where you can make a difference, please apply now.

Send us a cover letter and your resume to [email protected]. Your cover letter should tell us a little bit about you and your experience, as well as why you’d like to join our team.

No agencies please.